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Ensure your network is committed to quality.
Your auto distribution network is the human face of your brand. Professional distributors build the brand and can help drive the business forward. Auto Distribution Network Integrity Audits ensure that your dealer and after-sales network comply with your standards and that they respect the quality of service your customers expect.
Using our independent auditors, we provide a complete audit service that covers every aspect of dealer activity from back-office planning and coordination, front-office presentation, pricing and professionalism through to after-sales service and support. Our audits are a highly effective way to determine your network’s current level of compliance, enabling you to focus on improving and sustaining quality. Audits can be integrated into ISO 9001 audits, expanded to include follow-up visits and incorporated into global reports for individual assessments and general business assessments.
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What are Auto Distribution Network Integrity Audits?
The new Automotive Distribution Network Integrity Audits work with Regulation CE 1400/2002 to ensure the compliance of your dealers and after sales service (authorised depending on the choice between selective and exclusive distribution) against your company’s standards.
We can also audit independent repairers if they’ve been accepted as members of your authorised after-sales network. You set the criteria and standards you want your network to comply with, and we will ensure they do so.
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The right to control your distribution network
These audits are based on the Block Exemption agreement of 1985 that allowed European car manufacturers exclusive control over their vehicle distribution systems. This legislation was designed to avoid aggressive competition amongst dealerships and ensures that Original Equipment Manufacturers (OEMs) could control the pricing of their models and avoid unsustainable reductions. Today, car manufacturers and dealerships alike benefit from Block Exemption with harmonised prices and standards of quality.
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How Auto Distribution Network Integrity Audits work
Our auditors monitor and control the compliance of your dealers and their services through regular objective audits. An SGS auditor will visit your chosen site and audit it against criteria agreed by you, your OEMs and industry quality requirements. Each criterion is assessed against a simple ‘complies’ or ‘does not comply’ standard. By nature, these audits concern strict compliance with your requirements, so failure in even one area results in a ‘failed’ audit. These audits are applied as:
- New application audits which check the preliminary requirements in relation to the standard, such as the number of square meters of covered and uncovered surfaces, and the number of employees. They provide the client with an overview of their dealer and after-sales network.
- Surveillance audits which focus on maintaining requirements, updating resources and the codes of practice for sales and after-sales activities.
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Assessing your dealerships
At your dealerships, SGS auditors check areas* such as:
- Corporate identity standards (flags, colours, floors)
- Cleanliness
- Showrooms
- Test drive/demonstration
- Sales staff (number, behaviour, identification, courtesy)
- IT tools/computer systems
- Financial facilitations
- Delivery area
- Second hand vehicles
- Brochures
- Proposals and client acceptance
* This list is not exhaustive and other specific issues can be added
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Assessing your after-sales services
At your after-sales service, SGS auditors will check areas such as*:
- Corporate identity
- Dimensions of sales areas
- Shop supervisors, customer care managers and technical staff
- Customer waiting rooms, acceptance areas and the workplace
- Parking before/after repairs
- Spare parts sales desk, storage for spare and replaced parts
- The body shop
- Training areas
- Specific training for warranty repair
- The software used for diagnostics
- The shop’s equipment and technical documentation
* This list is not exhaustive and other specific issues can be added
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Making the most of Auto Distribution Network Integrity Audits
Our Auto Distribution Network Integrity auditors are efficient and knowledgeable. They understand your dealers’ processes as well as the specific requirements of the OEMs, such as dealer management software, repair tools and instruments and electronic device diagnostic checks. Since OEMs frequently review quality standards, an important part of our job is to keep everybody informed of changes, so that your network remains in line with the latest standards. Auto Distribution Network Integrity Audits enable you to develop a standard of quality that your dealers and after-sales can remain aligned to, thus boosting the reputation of your company and the quality of your network.
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